In today’s world, where customers have a plethora of options to choose from, it is not uncommon to encounter a less-than-satisfactory experience with a company. Whether it’s a faulty product, poor customer service, or a miscommunication, there are times when we feel the need to voice our concerns and complaints to the company. However, it can be frustrating when our complaints are not addressed or resolved in a timely manner. But fear not, as there is always an option to escalate your complaint to a company executive.

As a consumer advocate, I have seen many cases where customers have successfully resolved their complaints by reaching out to a company’s executive. In fact, I have published a list of executive contacts for various companies on my consumer advocacy site, Elliott.org, to make it easier for consumers to escalate their complaints. And today, I want to share with you the appropriate contacts for Eventbrite, one of the leading event management and ticketing platforms.

Before we dive into the contacts, let’s first understand why it is important to escalate a complaint to a company executive. First and foremost, executives have the authority and power to make decisions and take actions that regular customer service representatives may not have. They are also more invested in maintaining the company’s reputation and ensuring customer satisfaction. Moreover, reaching out to an executive shows that you are serious about your complaint and are not willing to settle for a subpar resolution.

Now, let’s get to the contacts. The first point of contact for any complaint should always be the company’s customer service department. Eventbrite’s customer service team can be reached through their website, email, or phone. However, if you are not satisfied with the response or resolution provided by the customer service team, you can escalate your complaint to the following executives:

1. Julia Hartz – CEO and Co-founder
Email: [email protected]
Twitter: @juliahartz

2. Brian Irving – Chief Operating Officer
Email: [email protected]
Twitter: @brianirving

3. Pat Poels – Chief Customer Officer
Email: [email protected]
Twitter: @patpoels

4. Tamara Mendelsohn – Chief Marketing Officer
Email: [email protected]
Twitter: @tamaramendelsohn

5. Omer Cohen – Chief Technology Officer
Email: [email protected]
Twitter: @omercohen

These executives are responsible for overseeing different aspects of Eventbrite’s operations, and they are all committed to providing excellent customer service. So, if you have a complaint that needs to be addressed urgently, do not hesitate to reach out to them.

When contacting an executive, it is important to be clear and concise about your complaint. Provide all the necessary details and evidence to support your claim. Also, remember to remain polite and professional, as this will increase the chances of a positive resolution. Executives are busy individuals, so it is important to give them some time to look into your complaint and respond.

In addition to contacting the executives directly, you can also use social media to escalate your complaint. Eventbrite is active on various social media platforms, and they have a dedicated customer service team to handle complaints and queries. You can reach out to them on Twitter, Facebook, or Instagram, and they will assist you in resolving your complaint.

In conclusion, remember that as a consumer, you have the right to voice your concerns and escalate your complaint if necessary. And with the help of executive contacts provided on my consumer advocacy site, you can do so easily and effectively. So, the next time you have a complaint with Eventbrite, don’t hesitate to reach out to the appropriate executive. I wish you all the best in resolving your complaint and hope that this article has been helpful.